Shipping policy

1. Shipping Destinations

We currently ship to the following regions:

• United States
• United Kingdom
• Canada
• Australia
• Singapore

We are continuously expanding and may support additional regions in the future.

2. Order Processing Time

• Orders are processed within 1–3 business days after full payment is received (excluding weekends and public holidays).
• You will receive an email confirmation once your order has been shipped.

3. Estimated Delivery Times

Note: Delivery times are estimates. Actual delivery may vary due to customs clearance, courier delays, weather, or other factors beyond our control.

4. Shipping Charges

• Shipping fees are calculated at checkout based on destination, weight, and order size.
• Occasionally, promotions may offer free shipping on eligible products or orders.

5. Tracking Information

Once shipped, you will receive a tracking number via email. You can track your package through our website or the courier’s tracking portal.

6. Customs, Duties & Taxes

• Customers are responsible for any applicable customs duties, import taxes, or clearance fees.
• Universal Reads is not responsible for delays or additional charges caused by customs procedures.

7. Incorrect or Incomplete Address

Please ensure that your shipping address is accurate and complete. We are not liable for packages lost or delayed due to incorrect or incomplete address information provided by the customer.

8. Order Issues & Support

If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We will assist you in resolving the issue promptly.

9. Contact Us